Accurate Always Call Center Recording Blog by Kate Haley

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2 posts from August 2014

Always do the Unexpected in Startups. Sometimes it's Even More Hygenic.

Aug 14


That firm handshake you just shared? Expected conduct but unexpectedly germy. The New York Times had a recent piece about the merits of a wimpy handshake as it transfers just 50% of the bacteria the standard business issue ones do. Amusingly, they go on to mention that a high-five and a fist bump reduce the bacteria transfer even further.

What does this all have to do with startups? If you're not doing the unexpected, you are taking a long road that is often punctuated with burnout. Get memorable and have fun. Bump THAT.

A case in point: A good sixteen months ago I was walking into a second meeting with a biz dev guy who was tall. Paul Bunyan tall. I moved to shake hands and he beat me to it, swinging his arm skyward to deliver the first high-five I've ever received in a business setting. I'm 5'11" in heels but it would require jumping to make contact. So I did.

I rarely remember what I have for breakfast most days but this I couldn't forget. Be that guy/gal. Take it up top. Isn't that what starting up is all about?


Uh, Hello... a Call Center is Only as Good as its CSRs

Aug 14


In the wake of the Comcast customer service call debacle, one must tip their hat to those that are really getting it right. This message was recently left for a call recording solution provider by some wild and wacky contact center agents. We’re not naming names and numbers here but oy vey. Give it a listen.

Ironically, the Voxida call recording and quality assurance solutions, sold by the very company that these agents called, could have helped their supervisors prevent this sort of thing. An ounce of training is worth a pound of "oops."

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