Accurate Always Call Center Recording Blog by Kate Haley

« Her Life's Work? To Inspire. RIP Avis, 86 Year Old Queen of Vertical Caving | Main | Always do the Unexpected in Startups. Sometimes it's Even More Hygenic. »

Uh, Hello... a Call Center is Only as Good as its CSRs

Aug 14

8

In the wake of the Comcast customer service call debacle, one must tip their hat to those that are really getting it right. This message was recently left for a call recording solution provider by some wild and wacky contact center agents. We’re not naming names and numbers here but oy vey. Give it a listen.




Ironically, the Voxida call recording and quality assurance solutions, sold by the very company that these agents called, could have helped their supervisors prevent this sort of thing. An ounce of training is worth a pound of "oops."


TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a0112790b807c28a401a73df90819970d

Listed below are links to weblogs that reference Uh, Hello... a Call Center is Only as Good as its CSRs:

Comments

Feed You can follow this conversation by subscribing to the comment feed for this post.

HA! Sometimes even the near shored stuff is an epic fail.

Not that we can assume this wasn't off-shored.... One can hope. ;)

I can verify the caller ID came from the US. Otherwise, that's all I'm sayin'....

I should also mention that the "Hailey" in the clip is noooooooooooooooooo relation to your fair author here. Freaky universe, right? I haven't been moonlighting as a CSR.

The comments to this entry are closed.


© Copyright 2009-2017 Kate Haley. All rights reserved

Terms of Use