2 posts categorized "quality monitoring calls"

Accurate Always Announces Call Recording and Maintenance Solution for OTC Market Participants; Voxida System Helps Firms Meet CFTC Phone Record Retention Requirements

Customer Retention at its Best, and Funniest

Sometimes people just need to be heard. Sometimes they just need to click things. Sometimes they need to punish Derrick.

Groupon, besides being one of the wittier sites on the web, also can school anyone in customer retention. This Accurate Always-ite decided to unsubscribe from their newsletter. Then I resubscribed 40 seconds later. Check out the video for a laugh that ensures loyalty. I'll never, ever, leave Derrick again.

When interfacing with your customers aim to continiously improve interactions while assuring quality. A call recording system that also allows you to live monitor and share voice and meta data for center-wide analysis can be a useful tool to ensure operational excellence, empower your agents and to keep your customers from going ape on your own Derrick. Learn more about quality monitoring and Voxida.