Shedding a Light on VoIP Call Recording Methods

Accurate Always is launching a website that better details the ins-and-outs of VoIP call recording. We get a lot of questions about the modalities employed and we wanted to provide a resource that has the facts, just the facts, and nothing but the facts (with a little cameo from Voxida, of course).

If you want to learn about SIP trunk recording, or active and passive interfaces, including sniffing and spanning ports, check it out. There's a section on IP voice recording software options and a list of supported IP PBX, gateways and media servers too.

We want this to be a resource to call center and governmental folks alike. If you have any questions, or need additional information added, please contact us and we'll get on it.

Partner Up! Call Recording Reseller Partnerships Possible

Accurate Always just announced, via slideshare, that they're evaluating strategic resale and support partnerships. See the link below or visit Accurate Always partner center to learn more.

We look forward to working with you.

Mission 2012: Time to Go Green, Make Toast and Lose That Faulty Call Recorder Already

There's a lot of concern about toxic technology waste disposal these days. And with good reason.

More and more, I'm talking to people who have bought a call recording system that is toast in a few years. You know, it's all the same old stuff: the company went through a merger and your call logger is end-of-lifed before it would have even graduated from preschool. Or, it chokes. Most commonly, it just doesn't work as expected. The latter rears it's head during install, CTI integration disaster or just when you thought it was safe to leave it home with a babysitter.

And it all leads to heart break, budget downfalls and occasional sobbing. But, above it all, questions loom like: "What am I going to do with this outdated call recording system???" and "Who's making coffee??!"

Accurate Always call center recording and quality monitoring systems just don't get fork-lifted out. Each system is designed to last a decade. The parts are all revision controlled, fully documented and consist of field-proven industrial grade components. With a support plan, you have free Voxida software upgrades for life and direct access to our lead engineers. As such, there are less support calls, hits put out on the technology and untimely deaths.

And, it makes both of our jobs easier. This breathing room has freed us up to think on the crisis at hand, as we want to give back to the contact center community. Yes, without further adieu, here's our attempt to do our part in recycling failed competitor's systems! Note: While the technology differs a bit, you can certainly retrofit your recorder to make toast, launch fireworks and play coffee roulette.

If you are lucky, you will have multiple drives- hard, not tape- in your system. These can easily be ported for divination or division of labor. Like, you can see who's up for making coffee:

There's also a firework launch option. Not that we're saying "try this at home." In fact, Legal said that we make certain that you know this is DANGEROUS, potentially FATAL and that reasonable and customary care should be taken when even viewing this tutorial.

Personally, I'd suggest that all upstanding, intelligent people like you just go buy Voxida so you don't get in this mess. That useful life of a decade is positively swell. The recycling programs are available through Accurate Always are even sweller; contact us for more info.   *toaster not included.

Call Center Agent Training, Lingo and Law

We believe education is a darned good thing. Most of our customers already frequent Voxida U, the online manager, supervisor and call center agent training resource for all varieties of customer contact centers that quality monitor and record calls with Voxida. We also offer some resources on the main Accurate Always site for the public. You can check out the section on call recording notification law and also browse our call center glossary here. If you ever have any questions about recording or monitoring calls, please feel free to contact us.

Steve Jobs Was a Total Phreaker

Back in the olden days, make that 2003, when we were designing the first Voxida interface, it was an unofficial mantra to "Apple it up." Steve Jobs, leading the Apple design team helm, was the undeniable tastemaker; the user interfaces made the Mac an instant friend, the user docs were helpful and efficient, and the corporate culture was weird.

Really weird.

Weird enough that they pulled off miracles. In 2003, when we breathed and ate telecom tech (and those awesome little chocolate covered espresso beans), we more than once did an informal salute to Steve Jobs, the Phreaker.

What a lot of people don't know is that Steve Jobs and Steve Wozniak illegally (and, this author believes, rather comically,) learned how to place international phone calls for free. Decades ago, Steve Jobs was already thinking different, using blue box devices to seize international trunk lines, with Wozniak even calling the Pope. This was possible by using tones, generated by the "blue box", as in-band signaling, gaming the switchboard.

(Isn't telecom great??)

Steve, we salute thee. Thanks for the laughs, raising the bar for user interface design and truly being "insanely great." You changed the world and our offering.

 "Here's to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes... the ones who see things differently -- they're not fond of rules... You can quote them, disagree with them, glorify or vilify them, but the only thing you can't do is ignore them because they change things... they push the human race forward, and while some may see them as the crazy ones, we see genius, because the ones who are crazy enough to think that they can change the world, are the ones who do." -Steve Jobs


VoIP Call Recording Support - Record Cisco, Avaya, Nortel, Inter-Tel, Alcatel, NEC, Ericcson and Siemens VoIP Calls

The Voxida contact center call recording systems are known for playing well with others. In fact, it's hard to find an enterprise PBX that Voxida doesn't love, but few people know that Voxida can handle many communication protocols at once. To the non-telecom techy of us (your author included), that means that Voxida can record and monitor contact center calls from your Cisco VoIP phone system, your Avaya digital TDM PBX, radios, intercom and more (drumroll, please) in a single appliance. How's that for an overachieving multi-tasker?

See the VoIP recording and support for the following PBX:

Learn more about enterprise VoIP call recording here.

Expanded Enterprise PBX Call Recording Support

Accurate Always has expanded support for enterprise PBX models, which was just updated on Accurate Always' website today. 

Call Recording Solutions for Enterprise PBX, by Manufacturer:
Alcatel PBX Call Recording
Avaya PBX Call Recording
Cisco Call Recording
Ericsson PBX Call Recording
Inter-Tel PBX Call Recording
Mitel PBX Call Recording
NEC PBX Call Recording
Nortel PBX Call Recording
Siemens PBX Call Recording

To obtain additional information about PBX model support for VoIP call recording or to record TDM calls, please contact Accurate Always.

TMC's Carl Ford Interviews Accurate Always in San Jose

Carl Ford from TMCnet speaks with Kate Haley, CMO at Accurate Always, in San Jose about the Voxida call recording solutions for healthcare, aerospace and high traffic contact centers. The geodiverse contact center call recording and quality monitoring systems, called the Voxida Hive, are discussed for the first time with the press.

Accurate Always Announces Green Technology Initiatives

New Corporate Giving Program, and Ecologically-Focused Donations, Driven by Organic Growth

HALF MOON BAY, CA - July 25, 2011 – Accurate Always, Inc, today announced a new corporate giving program and an ecological initiative that is in alignment with their Values and Responsibly Statement.

Accurate Always now is further reducing their net environmental impact by focusing on benefiting the ecosystem with new projects including planting 1,000 trees, donating to various animal welfare and humanitarian efforts or adopting an acre of rainforest for each system sold.

Learn more about Accurate Always ecologically responsible and humanitarian efforts because everyone, and every call center, is stunning in green.

Plant 5 Trees With Just 2 Clicks!

Plant 5 TREES with 2 clicks with the company's fan page that's full of a whole lotta awesome. (A check is being sent to Trees for the Future as soon as this page gets 100 "likes.")

Just go here and click the "like" button.

Then check you out! An eco hero!

I know that we are running this through the end of the month (at a minimum) but please get clicking today to make sure that your trees get planted!

Find out more about call recording and assuring quality interactions in your contact center, or setup a Voxida demo

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