Accurate Always is launching a website that better details the ins-and-outs of VoIP call recording. We get a lot of questions about the modalities employed and we wanted to provide a resource that has the facts, just the facts, and nothing but the facts (with a little cameo from Voxida, of course).
If you want to learn about SIP trunk recording, or active and passive interfaces, including sniffing and spanning ports, check it out. There's a section on IP voice recording software options and a list of supported IP PBX, gateways and media servers too.
We want this to be a resource to call center and governmental folks alike. If you have any questions, or need additional information added, please contact us and we'll get on it.
We believe education is a darned good thing. Most of our customers already frequent Voxida U, the online manager, supervisor and call center agent training resource for all varieties of customer contact centers that quality monitor and record calls with Voxida. We also offer some resources on the main Accurate Always site for the public. You can check out the section on call recording notification law and also browse our call center glossary here. If you ever have any questions about recording or monitoring calls, please feel free to contact us.
The Voxida contact center call recording systems are known for playing well with others. In fact, it's hard to find an enterprise PBX that Voxida doesn't love, but few people know that Voxida can handle many communication protocols at once. To the non-telecom techy of us (your author included), that means that Voxida can record and monitor contact center calls from your Cisco VoIP phone system, your Avaya digital TDM PBX, radios, intercom and more (drumroll, please) in a single appliance. How's that for an overachieving multi-tasker?
See the VoIP recording and support for the following PBX:
Learn more about enterprise VoIP call recording here.
Accurate Always has expanded support for enterprise PBX models, which was just updated on Accurate Always' website today.
Call Recording Solutions for Enterprise PBX, by Manufacturer:
Alcatel PBX Call Recording
Avaya PBX Call Recording
Cisco Call Recording
Ericsson PBX Call Recording
Inter-Tel PBX Call Recording
Mitel PBX Call Recording
NEC PBX Call Recording
Nortel PBX Call Recording
Siemens PBX Call Recording
Hard economic times during the past several years slowed growth in the Voice over Internet Protocol (VoIP) and unified communications markets, but the trend is reversing, thanks in large part to a growing uptake among businesses, according to a new report by Infonetics Research. via www.speechtechmag.com
The tide might well be turning. More and more businesses are embracing VoIP for their primary and hybrid communications systems. While TDM still is on top, many agile organizations are also exploring SIP trunking and unified communications telephony.
Recording VoIP calls takes some planning to avoid common pitfalls and unnecessary expense. Voxida, Accurate Always' communication recording solution, is designed to accommodate VoIP, digital and analog interfaces. If you have any questions about how VoIP recording could work in your center, contact Accurate Always for more information about best practices for capturing, and monitoring, Cisco, Avaya and other trunk and station-side VoIP calls.
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