Call Center Agent Training, Lingo and Law

We believe education is a darned good thing. Most of our customers already frequent Voxida U, the online manager, supervisor and call center agent training resource for all varieties of customer contact centers that quality monitor and record calls with Voxida. We also offer some resources on the main Accurate Always site for the public. You can check out the section on call recording notification law and also browse our call center glossary here. If you ever have any questions about recording or monitoring calls, please feel free to contact us.

VoIP Call Recording Support - Record Cisco, Avaya, Nortel, Inter-Tel, Alcatel, NEC, Ericcson and Siemens VoIP Calls

The Voxida contact center call recording systems are known for playing well with others. In fact, it's hard to find an enterprise PBX that Voxida doesn't love, but few people know that Voxida can handle many communication protocols at once. To the non-telecom techy of us (your author included), that means that Voxida can record and monitor contact center calls from your Cisco VoIP phone system, your Avaya digital TDM PBX, radios, intercom and more (drumroll, please) in a single appliance. How's that for an overachieving multi-tasker?

See the VoIP recording and support for the following PBX:

• Alcatel VoIP call recording (including the OmniPCX)
• Avaya VoIP call recording (including the S8300/S8500/S8700 Communication Servers, Avaya Aura and IP Office models)
• Cisco VoIP CallManager/ Unified Communication Manager call recording (Including the Cisco CCX and the Cisco CCE models)
• Ericsson VoIP call recording (MD110)
• Inter-Tel VoIP call recording
• Nortel VoIP call recording (including the Meridian 1/CS1000 and Nortel Norstar BCM)
• NEC VoIP call recording (NEAX, Univerge 8100/8300)
• Siemens VoIP call recording (HiPath 4000)

Learn more about enterprise VoIP call recording here.

Expanded Enterprise PBX Call Recording Support

Accurate Always has expanded support for enterprise PBX models, which was just updated on Accurate Always' website today. 

Call Recording Solutions for Enterprise PBX, by Manufacturer:
Alcatel PBX Call Recording
Avaya PBX Call Recording
Cisco Call Recording
Ericsson PBX Call Recording
Inter-Tel PBX Call Recording
Mitel PBX Call Recording
NEC PBX Call Recording
Nortel PBX Call Recording
Siemens PBX Call Recording

To obtain additional information about PBX model support for VoIP call recording or to record TDM calls, please contact Accurate Always.

More Businesses Embrace VoIP for Enterprise Communications

Hard economic times during the past several years slowed growth in the Voice over Internet Protocol (VoIP) and unified communications markets, but the trend is reversing, thanks in large part to a growing uptake among businesses, according to a new report by Infonetics Research. via www.speechtechmag.com

The tide might well be turning. More and more businesses are embracing VoIP for their primary and hybrid communications systems. While TDM still is on top, many agile organizations are also exploring SIP trunking and unified communications telephony.

Recording VoIP calls takes some planning to avoid common pitfalls and unnecessary expense. Voxida, Accurate Always' communication recording solution, is designed to accommodate VoIP, digital and analog interfaces. If you have any questions about how VoIP recording could work in your center, contact Accurate Always for more information about best practices for capturing, and monitoring, Cisco, Avaya and other trunk and station-side VoIP calls.