12 posts categorized "AAI news"

Too Bad AT&T Didn’t Have Voxida CenterSecure

In April, it was all over the news that the FCC fines AT&T $25 million for data breach affecting an impressive 280,000 customers.

You might have read about it, but in case you missed it,  AT&T call center contractors collected personal information of 280,000 subscribers from November 2013 to April 2014. The stolen customer data included names, personal information and social security numbers, which was then used by scammers to unlock cellphones.

To date, this is largest fine and data security enforcement act taken by the FCC. In Oct 2014, the FCC imposed a $10 million fine on telecom operators TerraCom and YourTel for the same reason.  It’s good to see the FCC taking consumer privacy regulations seriously instead of playing lip service, which has seemed to be the case until recently.

Can you imagine what would happen if someone was stealing your customer’s personal information and selling it to the highest bidder?  Unfortunately this could happen to any company that has an internal or outsourced call center.

Accurate Always came up with a solution to mitigate this insider threat with Voxida CenterSecure. CenterSecure provides a 360° view of every user action. With an automatic user tracking mechanism, CenterSecure reports on all log ins, log outs, commands issued, searches executed, calls monitored, files played back, reports ran, documents shared, and exported, by any given user— anytime. CenterSecure also records all administrative functions, including permission and configuration changes, user and group administration and more. Within seconds an organization can track communication asset breaches across the enterprise. Now you can take the right action at the right time to minimize insider threats that damage your brand and revenue.

Although this fine may seem like a drop in the bucket for AT&T, think about how many customers they will lose and negative brand damage that occurred because of this breach… the fall out is yet to come and the impact could end up being in the hundreds of millions.

Luckily there is a fail-safe in place. Learn more about Voxida CenterSecure and contact us today.

You can also see the latest CenterSecure news and awards here.

 

Voxida CenterSecure™ Wins Second for Innovations in Security and Assurance in Pipeline Awards

Accurate Always was recognized in Pipeline Publication’s Awards this year. I got to attend the event in Nice, France and I couldn't be more grateful to the esteemed panel of industry analysts, judges and Pipeline's core team. Read the full release on the recognition Voxida CenterSecure received here.

 

 

Just Nominated for Pipeline's Innovation Award- Dr. Evil Couldn't be More Impressed

This is the first we’ve said on this but we were nominated on Friday for the Pipeline Publications Innovations award for our advancement in enterprise communications security auditing. This was for a product announced the day before*. If you’ve even been in a startup, even a well-established one, you know what that means and how much work was still ahead of us. Three of my coworkers got a call from me Friday AM that can only be summed up in the words of Dr. Evil’s “I’m the boss. Need the info.”

Kostya, Elizabeth and Yousef: Thanks for one heck of a work effort this weekend. I wanted to take a moment as I’m wrapping up the submission materials to say that your efforts, lack of sleep and humor this weekend reminded me of the old days when we launched on espresso and Skittles wrappers and sheer determination to do something exceptional in the communications recording and analysis space. You’re on it. Always. With no questions asked.

You are what helps us serve the Fortune 50s to the growing call centers. We have the best support issue resolution rates- hands-down- in the industry and it’s because the whole team is crazy enough to go with extra mile, with or without Dr. Evil’s direction. It would be hard to say if I was more grateful or proud.

Now, get back to work, we have awards to win across industries and more exciting things to announce soon. And I’m sure Dr. Evil has something to say about that.

*You can see our CenterSecure press release here.

 

Warmest Holiday Wishes and a Huge Thanks from Kate

Greetingcard2014_blog

Sleigh bells aren't the only thing ringing....

What a year! Thanks for inviting us into so many of your call centers and healthcare, governmental and aerospace organizations. I got to work with such amazing people, many of which rapidly became close friends.

I just wanted to take a moment to tell you I'm grateful for all of you and know how lucky I am. Each customer, vendor, industry friend and coworker that touches my day-to-day work life really makes it bright.

If I can be of service in the new year, or if you just want to grab a hot cocoa over break, connect with me on LinkedIn.

Warmest wishes,

Kate Haley

Cofounder and CMO

Accurate Always Announces Call Recording and Maintenance Solution for OTC Market Participants; Voxida System Helps Firms Meet CFTC Phone Record Retention Requirements

Voxida Voice IP Call Recording Software Listed in the Cisco Marketplace

Love Cisco? We do too. You can now see Accurate Always' Voxida Voice software which records Cisco IP voice and video in the Cisco marketplace.

You may also want to check out Accurate Always' Cisco IP call recording systems on the corporate site.

This Just In!

Rich Steeves of TMC Media just released a press piece on Accurate Always and what sets us apart.

"There are several ways to measure the success of a company. One might consider profits or growth or volume of sales. But sometimes analysts can get lost in matters of dollars and cents, forgetting that business transactions are really about people, and the most successful companies are often the ones with the most satisfied customers. So, for a company like Accurate Always, having a 99.5 percent customer loyalty rate is both a point of pride and a signpost of success."

Partner Up! Call Recording Reseller Partnerships Possible

Accurate Always just announced, via slideshare, that they're evaluating strategic resale and support partnerships. See the link below or visit Accurate Always partner center to learn more.

We look forward to working with you.

TMC's Carl Ford Interviews Accurate Always in San Jose

Carl Ford from TMCnet speaks with Kate Haley, CMO at Accurate Always, in San Jose about the Voxida call recording solutions for healthcare, aerospace and high traffic contact centers. The geodiverse contact center call recording and quality monitoring systems, called the Voxida Hive, are discussed for the first time with the press.

Accurate Always Announces Green Technology Initiatives

New Corporate Giving Program, and Ecologically-Focused Donations, Driven by Organic Growth

HALF MOON BAY, CA - July 25, 2011 – Accurate Always, Inc, today announced a new corporate giving program and an ecological initiative that is in alignment with their Values and Responsibly Statement.

Accurate Always now is further reducing their net environmental impact by focusing on benefiting the ecosystem with new projects including planting 1,000 trees, donating to various animal welfare and humanitarian efforts or adopting an acre of rainforest for each system sold.

Learn more about Accurate Always ecologically responsible and humanitarian efforts because everyone, and every call center, is stunning in green.

Find out more about call recording and assuring quality interactions in your contact center, or setup a Voxida demo

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