I just did some scary math. A mid-sized call center could wind up paying ten million dollars for illegally recording calls in California in just one year. Ouch.
Under the California Invasion of Privacy Act (CIPA) (Cal. Penal Code §§ 630-637.5), California imposes a civil liability of $5,000 for EACH non-compliant call recording. Additional states also impose fines; multiply that by the number of calls you record and it will add up fast given that most mid-sized centers do millions of calls a year.
Given the exponential rate of compliance requirement growth in the last few years, call recording laws will likely only get tougher. We know how draining this is on your resources to keep track of the rapidly changing regulatory environment, so we’re trying to save you a little time. While it's important to always seek local legal council, we're also providing this Quick Guide to Call Recording Laws which gives a top-level look at call recording notification regulations for each state, as well as many international guidelines.
Don’t put you, your company, or your employees' jobs at risk. Let us help you ensure your call recording is compliant. Download "A Quick Guide to Call Recording Laws."
If you have additional questions, please don't hesitate to contact us.