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1 posts from September 2014

Cheat Sheet - Call Recording Laws for Healthcare

I spent a year and a half working on a compliance software project at Johnson and Johnson. It was 2006, and healthcare compliance was a hot, albeit painful, topic. I later went into the field, making the rounds at physician’s offices in Central New Jersey (yes, I earned some serious stripes). I saw the highs of physician dinners, free pens, and Dunkin Donuts runs; when the PhRMA code banned giveaways and out-of-office dinners, I dutifully and compliantly explained why my bag was no longer filled with branded tchotchke.

Eight years later compliance regulations are stronger than ever, touching practically every industry. Having played in both the IT and the healthcare compliance sandboxes, my prediction is that compliance regulations will continue to grow.  As technology and data storage increases in capability, and decreases in price, compliance needs will follow suit. Which brings us to the elephant in the room:

“How do you know if you are compliant?”

The simple answer is continuous research + processes = compliance. There is no magic algorithm that creates or maintains compliance. There are ever changing laws and/or codes, and following them requires a human touch (ironic for IT compliance isn’t it?). One must stay up-to-date on the latest regulations and then implement progressive processes to ensure those regulations are met.

I pride myself on simplifying the overly complicated-- I want to make things easy. I may not be able to provide compliance cheat sheets for every industry, but I can for call recording in healthcare organizations.

See the Quick Guide to Call Recording Laws for Healthcare here. It’s not the Rosetta Stone, but it may eliminate the first part of the compliance equation by addressing the latest call recording requirements.

Please get in touch – I’m happy to offer my humble opinion, serve as a sounding board, point you in the right direction, etc.! Email me at mharstad@accuratealways.com

Find out more about call recording and assuring quality interactions in your contact center, or setup a Voxida demo

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