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1 posts from April 2011

More Businesses Embrace VoIP for Enterprise Communications

Hard economic times during the past several years slowed growth in the Voice over Internet Protocol (VoIP) and unified communications markets, but the trend is reversing, thanks in large part to a growing uptake among businesses, according to a new report by Infonetics Research. via www.speechtechmag.com

The tide might well be turning. More and more businesses are embracing VoIP for their primary and hybrid communications systems. While TDM still is on top, many agile organizations are also exploring SIP trunking and unified communications telephony.

Recording VoIP calls takes some planning to avoid common pitfalls and unnecessary expense. Voxida, Accurate Always' communication recording solution, is designed to accommodate VoIP, digital and analog interfaces. If you have any questions about how VoIP recording could work in your center, contact Accurate Always for more information about best practices for capturing, and monitoring, Cisco, Avaya and other trunk and station-side VoIP calls.

Find out more about call recording and assuring quality interactions in your contact center, or setup a Voxida demo

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