Voxida CenterSecure™ Wins Second for Innovations in Security and Assurance in Pipeline Awards

Accurate Always was recognized in Pipeline Publication’s Awards this year. I got to attend the event in Nice, France and I couldn't be more grateful to the esteemed panel of industry analysts, judges and Pipeline's core team. Read the full release on the recognition Voxida CenterSecure received here.

 

 

Just Nominated for Pipeline's Innovation Award- Dr. Evil Couldn't be More Impressed

This is the first we’ve said on this but we were nominated on Friday for the Pipeline Publications Innovations award for our advancement in enterprise communications security auditing. This was for a product announced the day before*. If you’ve even been in a startup, even a well-established one, you know what that means and how much work was still ahead of us. Three of my coworkers got a call from me Friday AM that can only be summed up in the words of Dr. Evil’s “I’m the boss. Need the info.”

Kostya, Elizabeth and Yousef: Thanks for one heck of a work effort this weekend. I wanted to take a moment as I’m wrapping up the submission materials to say that your efforts, lack of sleep and humor this weekend reminded me of the old days when we launched on espresso and Skittles wrappers and sheer determination to do something exceptional in the communications recording and analysis space. You’re on it. Always. With no questions asked.

You are what helps us serve the Fortune 50s to the growing call centers. We have the best support issue resolution rates- hands-down- in the industry and it’s because the whole team is crazy enough to go with extra mile, with or without Dr. Evil’s direction. It would be hard to say if I was more grateful or proud.

Now, get back to work, we have awards to win across industries and more exciting things to announce soon. And I’m sure Dr. Evil has something to say about that.

*You can see our CenterSecure press release here.

 

Warmest Holiday Wishes and a Huge Thanks from Kate

Greetingcard2014_blog

Sleigh bells aren't the only thing ringing....

What a year! Thanks for inviting us into so many of your call centers and healthcare, governmental and aerospace organizations. I got to work with such amazing people, many of which rapidly became close friends.

I just wanted to take a moment to tell you I'm grateful for all of you and know how lucky I am. Each customer, vendor, industry friend and coworker that touches my day-to-day work life really makes it bright.

If I can be of service in the new year, or if you just want to grab a hot cocoa over break, connect with me on LinkedIn.

Warmest wishes,

Kate Haley

Cofounder and CMO

Are you risking a $10,000,000 fine this year?

I just did some scary math. A mid-sized call center could wind up paying ten million dollars for illegally recording calls in California in just one year. Ouch.

Under the California Invasion of Privacy Act (CIPA) (Cal. Penal Code §§ 630-637.5), California imposes a civil liability of $5,000 for EACH non-compliant call recording. Additional states also impose fines; multiply that by the number of calls you record and it will add up fast given that most mid-sized centers do millions of calls a year.

Given the exponential rate of compliance requirement growth in the last few years, call recording laws will likely only get tougher. We know how draining this is on your resources to keep track of the rapidly changing regulatory environment, so we’re trying to save you a little time. While it's important to always seek local legal council, we're also providing this Quick Guide to Call Recording Laws which gives a top-level look at call recording notification regulations for each state, as well as many international guidelines.

Don’t put you, your company, or your employees' jobs at risk. Let us help you ensure your call recording is compliant. Download "A Quick Guide to Call Recording Laws."

If you have additional questions, please don't hesitate to contact us.

Cheat Sheet - Call Recording Laws for Healthcare

I spent a year and a half working on a compliance software project at Johnson and Johnson. It was 2006, and healthcare compliance was a hot, albeit painful, topic. I later went into the field, making the rounds at physician’s offices in Central New Jersey (yes, I earned some serious stripes). I saw the highs of physician dinners, free pens, and Dunkin Donuts runs; when the PhRMA code banned giveaways and out-of-office dinners, I dutifully and compliantly explained why my bag was no longer filled with branded tchotchke.

Eight years later compliance regulations are stronger than ever, touching practically every industry. Having played in both the IT and the healthcare compliance sandboxes, my prediction is that compliance regulations will continue to grow.  As technology and data storage increases in capability, and decreases in price, compliance needs will follow suit. Which brings us to the elephant in the room:

“How do you know if you are compliant?”

The simple answer is continuous research + processes = compliance. There is no magic algorithm that creates or maintains compliance. There are ever changing laws and/or codes, and following them requires a human touch (ironic for IT compliance isn’t it?). One must stay up-to-date on the latest regulations and then implement progressive processes to ensure those regulations are met.

I pride myself on simplifying the overly complicated-- I want to make things easy. I may not be able to provide compliance cheat sheets for every industry, but I can for call recording in healthcare organizations.

See the Quick Guide to Call Recording Laws for Healthcare here. It’s not the Rosetta Stone, but it may eliminate the first part of the compliance equation by addressing the latest call recording requirements.

Please get in touch – I’m happy to offer my humble opinion, serve as a sounding board, point you in the right direction, etc.! Email me at mharstad@accuratealways.com

Accurate Always Announces Call Recording and Maintenance Solution for OTC Market Participants; Voxida System Helps Firms Meet CFTC Phone Record Retention Requirements

Voxida Voice IP Call Recording Software Listed in the Cisco Marketplace

Love Cisco? We do too. You can now see Accurate Always' Voxida Voice software which records Cisco IP voice and video in the Cisco marketplace.

You may also want to check out Accurate Always' Cisco IP call recording systems on the corporate site.

Meet the Voxlets, Who Make Voxida Great

Meet_voxlets

It's about time that someone 'fessed up to who really gets the job done around here. Learn about the Voxlets, their mission, love of cupcakes and more at Voxlets.com

This Just In!

Rich Steeves of TMC Media just released a press piece on Accurate Always and what sets us apart.

"There are several ways to measure the success of a company. One might consider profits or growth or volume of sales. But sometimes analysts can get lost in matters of dollars and cents, forgetting that business transactions are really about people, and the most successful companies are often the ones with the most satisfied customers. So, for a company like Accurate Always, having a 99.5 percent customer loyalty rate is both a point of pride and a signpost of success."

Shedding a Light on VoIP Call Recording Methods

Accurate Always is launching a website that better details the ins-and-outs of VoIP call recording. We get a lot of questions about the modalities employed and we wanted to provide a resource that has the facts, just the facts, and nothing but the facts (with a little cameo from Voxida, of course).

If you want to learn about SIP trunk recording, or active and passive interfaces, including sniffing and spanning ports, check it out. There's a section on IP voice recording software options and a list of supported IP PBX, gateways and media servers too.

We want this to be a resource to call center and governmental folks alike. If you have any questions, or need additional information added, please contact us and we'll get on it.

Find out more about call recording and assuring quality interactions in your contact center, or setup a Voxida demo

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