We believe education is a darned good thing. Most of our customers already frequent Voxida U, the online manager, supervisor and call center agent training resource for all varieties of customer contact centers that quality monitor and record calls with Voxida. We also offer some resources on the main Accurate Always site for the public. You can check out the section on call recording notification law and also browse our call center glossary here. If you ever have any questions about recording or monitoring calls, please feel free to contact us.

Back in the olden days, make that 2003, when Accurate Always was designing the first Voxida interface, it was an unofficial mantra to "Apple it up." Steve Jobs, leading the Apple design team helm, was the undeniable tastemaker; the user interfaces made the Mac an instant friend, the user docs were helpful and efficient, and the corporate culture was weird. Really weird. Weird enough that they pulled off miracles. So, in 2003, we breathed and ate telecom tech (and those awesome little chocolate covered espresso beans) and more than once did an informal salute to Steve Jobs, the Phreaker.

What a lot of people don't know is that Steve Jobs and Steve Wozniak illegally (and, this author believes, rather comically,) learned how to place international phone calls, free. Decades ago, Steve Jobs was already thinking different, using blue box devices to seize international trunk lines, with Wozniak even calling the Pope. This was possible by using tones, generated by the "blue box", as in-band signaling, gaming the switchboard.

 Steve, we salute thee. Thanks for the laughs, raising the bar for user interface design and truly being "insanely great." You changed the world and our offering.

 "Here's to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes... the ones who see things differently -- they're not fond of rules... You can quote them, disagree with them, glorify or vilify them, but the only thing you can't do is ignore them because they change things... they push the human race forward, and while some may see them as the crazy ones, we see genius, because the ones who are crazy enough to think that they can change the world, are the ones who do." -Steve Jobs

The Voxida contact center call recording systems are known for playing well with others. In fact, it's hard to find an enterprise PBX that Voxida doesn't love, but few people know that Voxida can handle many communication protocols at once. To the non-telecom techy of us (your author included), that means that Voxida can record and monitor contact center calls from your Cisco VoIP phone system, your Avaya digital TDM PBX, radios, intercom and more (drumroll, please) in a single appliance. How's that for an overachieving multi-tasker?

See the VoIP recording and support for the following PBX:

• Alcatel VoIP call recording (including the OmniPCX)
• Avaya VoIP call recording (including the S8300/S8500/S8700 Communication Servers, Avaya Aura and IP Office models)
• Cisco VoIP CallManager/ Unified Communication Manager call recording (Including the Cisco CCX and the Cisco CCE models)
• Ericsson VoIP call recording (MD110)
• Inter-Tel VoIP call recording
• Nortel VoIP call recording (including the Meridian 1/CS1000 and Nortel Norstar BCM)
• NEC VoIP call recording (NEAX, Univerge 8100/8300)
• Siemens VoIP call recording (HiPath 4000)

Learn more about enterprise VoIP call recording here.

Accurate Always has expanded support for enterprise PBX models, which was just updated on Accurate Always' website today. 

Call Recording Solutions for Enterprise PBX, by Manufacturer:
Alcatel PBX Call Recording
Avaya PBX Call Recording
Cisco Call Recording
Ericsson PBX Call Recording
Inter-Tel PBX Call Recording
Mitel PBX Call Recording
NEC PBX Call Recording
Nortel PBX Call Recording
Siemens PBX Call Recording

To obtain additional information about PBX model support for VoIP call recording or to record TDM calls, please contact Accurate Always.

Carl Ford from TMCnet speaks with Kate Haley, CMO at Accurate Always, in San Jose about the Voxida call recording solutions for healthcare, aerospace and high traffic contact centers. The geodiverse contact center call recording and quality monitoring systems, called the Voxida Hive, are discussed for the first time with the press.

New Corporate Giving Program, and Ecologically-Focused Donations, Driven by Organic Growth

HALF MOON BAY, CA - July 25, 2011 – Accurate Always, Inc, today announced a new corporate giving program and an ecological initiative that is in alignment with their Values and Responsibly Statement.

Accurate Always now is further reducing their net environmental impact by focusing on benefiting the ecosystem with new projects including planting 1,000 trees, donating to various animal welfare and humanitarian efforts or adopting an acre of rainforest for each system sold.

Learn more about Accurate Always ecologically responsible and humanitarian efforts because everyone, and every call center, is stunning in green.

Plant 5 TREES with 2 clicks with the company's fan page that's full of a whole lotta awesome. (A check is being sent to Trees for the Future as soon as this page gets 100 "likes.")

Just go here and click the "like" button.

Then check you out! An eco hero!

I know that we are running this through the end of the month (at a minimum) but please get clicking today to make sure that your trees get planted!

Accurate Always announces new contact center telephone recording and quality monitoring systems for healthcare, customer support, brokerages and other results-focused call centers. Half Moon Bay, CA (PRWEB) June 30, 2011

via news.yahoo.com

Accurate Always, Inc., a leading provider of communications recording solutions, announced the release of the next generation of Voxida call recording and quality monitoring systems today.

The new Voxida appliances build upon the technology that was offered in the previous Voxida integrated hardware and software platform, but further address the expanded operational requirements of today’s contact centers. The latest Voxida systems feature:

• A comprehensive software suite that allows users to record full time, on demand or by schedule
• Live monitoring of calls for quality assurance
• The ability to record telephone, screen, video, radio, intercom and more
• Flexible reporting tools
• Single board computer (”Blade”) technology
• Intel Xeon Multi-core processors
• Up to 340,000 channel hours of immediate call recording storage
• An option to increase storage to over 1,000,000 channel hours, in a single appliance
• LDAP integration with single sign-on (SSO) support
• Centralized administration
• Full SSL/TLS transport security
• A distributed architecture to adapt to single, or multiple site, geodiverse organizations
• User action and data access auditing and reporting
• PCIe bus architecture
• Virtually unlimited growth options as all systems can scale up and out

"Voxida, offered as a fully-featured call recording platform, has played a key role in our clients’ quality assurance and agent training success,” said Kate Haley, Chief Marketing Officer, Accurate Always. “The ability to capture, analyze and retrieve calls is paramount to gathering and profiting from vital intelligence, already inherent in day-to-day customer and corporate communications. As always, efficiency is key; the latest Voxida systems have significantly impacted our clients’ ability to rapidly identify new opportunities and requirements, and allocate their internal resources appropriately, which positively impacts their bottom-line.”

The latest Voxida systems are now selling in domestic and international healthcare, brokerage, help desk and other inbound and outbound call centers. For more information, please see the Voxida optimized contact center recording appliances now http://www.accuratealways.com/voxida/systems/index.htm

About Accurate Always, Inc.
Accurate Always provides the tools organizations need to record, monitor, retrieve and manage their call and video communications with their Voxida appliances. Voxida is used to reduce liability, ensure regulatory compliance and to improve customer interaction quality, while easily fitting into existing work-flows and telecom setups. Calls can be retrieved, reported on and monitored using a single user-friendly interface, in standalone or multi-site environments. Accurate Always serves a variety of market segments, including healthcare, aerospace, defense and other diverse contact centers, worldwide, for customers including Stanford University and Hospitals, American Healthways, Sage, SAIC, Sunoco, CSC, Cambrex and Boeing.
Learn more about Accurate Always and what they offer.

Hard economic times during the past several years slowed growth in the Voice over Internet Protocol (VoIP) and unified communications markets, but the trend is reversing, thanks in large part to a growing uptake among businesses, according to a new report by Infonetics Research. via www.speechtechmag.com

The tide might well be turning. More and more businesses are embracing VoIP for their primary and hybrid communications systems. While TDM still is on top, many agile organizations are also exploring SIP trunking and unified communications telephony.

Recording VoIP calls takes some planning to avoid common pitfalls and unnecessary expense. Voxida, Accurate Always' communication recording solution, is designed to accommodate VoIP, digital and analog interfaces. If you have any questions about how VoIP recording could work in your center, contact Accurate Always for more information about best practices for capturing, and monitoring, Cisco, Avaya and other trunk and station-side VoIP calls.